Communication technologies have changed exponentially over the last 20 years. These days, everyone has a smartphone on them most of the time. But, contrary to popular opinion, the advent of the cellphone does not negate the necessity for a landline. What it has done; however, has required phone service providers to evolve their solutions to keep pace with changing business needs.
With that in mind, many businesses have turned to VoIP technology to stay connected and up-to-date with their telecom needs.
VoIP Basics: What You Need to Know
If you are going to have business phone systems, it is important to make sure you have the right option for your needs. Voice over Internet Protocol, known as Voice over IP or VoIP phone systems, is the current standard for telephone technology. To be clear, VoIP does not stand for a specific technology; rather it refers to any voice call that travels over the internet. Today, the majority of calls use the Internet as opposed to traditional phone lines.
There are primarily two different types of VoIP — build your own SIP-based and hosted VoIP. Both have pros and cons, depending on your business needs. SIP-based systems are also called on-premise systems since the VoIP hardware is physically in your office and you control the system and customize it as your needs dictate. With hosted VoIP, a trusted provider delivers phone service to you over the Internet, which means you don’t have to invest in any equipment – hardware or software — or worry about managing it. While you might have less control with this system, you also have fewer hassles like maintenance worries or upgrade costs.
Some businesses prefer a hybrid approach that combines components from both types of VoIP systems.
Benefits of VoIP
So, now that you know the basics about what Voice over IP is, let’s look at what it can do for you.
Combined Communication: VoIP makes a great platform to build unified communications upon, allowing you to integrate various channels into a cohesive whole, which enables you to switch between video conferencing, voice calls, texting and more seamlessly and easily.
Auto-Attendant and Call Routing ensure that calls get sent to the right person every time without the need for a receptionist to route calls. Plus, auto-attendant can also handle basic automated queries, providing valuable information to customers.
Web-Based Interface and Mobile Support: The VoIP web-based dashboard is what sets it apart from other systems. Set up users, modify settings, and make myriad other changes right from your dashboard. Plus, just about every system features mobile support for your employee’s smartphones and tablets.
Do these sound like features you would love to have for your business? If so, contact us to learn how to upgrade.